Help on Global Kids Organic Baby and Childrens Clothing & Natural Products

For further details on ordering, delivery and payment, returns and refunds, please read our terms of use Otherwise please see the Frequently Asked Questions below. If you have further questions please use Contact Us or email info@globalkids.co.uk

Help/FAQs

How can I pay?

You can pay for your order via our secure online payment system using either a credit card or a PayPal account. Additionally, you can pay offline by bank transfer, cheque or postal order. If you would like to use one of the offline methods, please click here to contact us so we can process your order. Payment can only be made in sterling (UK£).

How much will delivery cost?

For delivery within the UK:

Our standard delivery charge within the UK is £2.95
And for orders over £45 to UK addresses it's FREE!!

For delivery to the rest of Europe including the Channel Islands: £4.95*

For delivery to the rest of this World: £7.95*

*Please note: our standard delivery charge covers the cost of a standard weight parcel (e.g. two books, or one hoody top and a pair of trousers). For heavier items we will email you a quote at cost for any additional delivery charge, using the best value shipping option.

How long will it take?

We understand that you like to receive your order as soon as possible, so we ensure that most orders are dispatched within 24 hours. If you have not received your order within 7 days, please contact us.

Please note: personalised products may take up to 5 days longer.

Can I cancel my order?

Yes you can. You can cancel your order before it is dispatched – please note most goods are dispatched within 24 hours. Additionally, you have a legal right to cancel your order within 7 days of receiving your goods. If you wish to cancel your order, please contact us by email at customerservice@globalkids.co.uk or by using Contact Us . You should return the goods to us at your expense within 14 days in their original condition, unused, unworn and with any tags attached and in their original packaging. We will then cancel your order and send you a refund for the total of the original order, excluding any giftwrapping charge.

Please note: you cannot cancel a personalised product.

Can I return an item?

We are confident that you will be delighted with your purchase. However, if for any reason you are not satisfied please contact us as soon as possible by e-mail at customerservice@globalkids.co.uk or by using Contact Us . You may return the goods to us within 14 days in their original condition, unused, unworn and with any tags attached and in their original packaging. We will then send you a replacement or refund. Postage and packaging costs will only be refunded where an item is faulty or where an error has been made with your order.

Please note: personalised products cannot be returned unless they are faulty or where we are responsible for an error.

How do I know your toys are safe?

All our toys have been tested to ensure compliance with EU safety standards and carry the CE mark.

How do I know that your cotton is organic?

All our cotton goods are certified as meeting the organic standards set by international accreditation bodies SKAL or AGRECO. We have obtained copies of each manufacturer’s certificate.

How do I care for my organic cotton clothes?

From our experience organic cotton washes extremely well, holding its shape and retaining its natural softness. To help safeguard these qualities and the environment wash your garments at as low a temperature as possible using eco-friendly washing products and line dry. Conventional cotton is usually treated with chemicals to reduce the shrinkage effects of heat. Organic cotton is not treated, so if you need to tumble dry your garments, tumble dry them on a low heat and they will be fine.

How do I know your goods are fair trade?

Where possible we source products through established fair trade associations such as BAFTS or IFAT. However, we find that the accreditation process can be very difficult for some small co-operatives in developing countries, so we spend time getting to know suppliers and only use those who adopt recognised fair trade principles.

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